Strategic Administrative Certification

Strategic Administrative Certification

R290,00

📘 Introduction

Step into a new level of professional excellence with the Strategic Administrative Certificate—
a powerhouse course designed to sharpen your skills, grow your confidence, and strengthen your impact in any workplace.

Whether you’re supporting executives, leading a customer service team, or planning impactful events,
this course provides a comprehensive suite of essential business tools—from soft skills and admin operations
to digital sales, social media, and remote work mastery.

Let Futra College equip you to thrive in a fast-paced, service-driven world.

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🏆 You Will Master

🧠 Essential Soft Skills

  • Communication, collaboration, conflict resolution
  • Emotional intelligence and workplace confidence

📋 Administrative & Office Operations

  • Procedure planning and productivity
  • Handling multiple tasks efficiently

💡 Positive Leadership & Inquiry

  • Lead using Appreciative Inquiry
  • Foster optimism and innovation

✍️ Business Writing Excellence

  • Emails, proposals, and reports
  • Proofreading and documentation

🤝 Customer Service & Sales

  • Build relationships online and offline
  • Handle complaints, upsell, and support

🎉 Event Planning & Execution

  • From concept to post-event review
  • Manage logistics, staff, and execution

📞 Telephone & Remote Etiquette

  • Master professional phone/remote skills
  • Self-management and time optimization

📣 Marketing & Social Media Strategies

  • Set marketing goals and build campaigns
  • Engage audiences using digital tools

👥 Teamwork & Collaboration

  • Use Tuckman’s team model
  • Organize meetings and solve challenges

🗂️ Organizational Mastery

  • Prioritize tasks and defeat procrastination
  • Design structured workflows and routines

📚 Course Modules

  • Essential Soft Skills for the Business World
  • Modern Office Procedures and Management
  • Professional Administrative Support
  • Positive Inquiry Techniques
  • Business Writing Excellence
  • Call Center Excellence
  • Contact Center Excellence
  • Exceptional Customer Service
  • Advanced Customer Support Strategies
  • Strategic Event Planning
  • Executive and Personal Assistance Mastery
  • Proven Sales Techniques for Face-to-Face Interactions
  • Fundamentals of Successful Sales
  • Effective Teamwork and Collaboration
  • Polished Telephone Communication
  • Mastering Remote Work and Virtual Collaboration
  • Foundations of Modern Marketing
  • Advanced Strategies in Social Media Marketing
  • Handling Challenging Customers with Skill
  • Mastery of Organizational Skills

🎯 Career Pathways

  • Executive Assistant / PA
  • Front Office Administrator
  • Customer Service Lead
  • Event or Marketing Coordinator
  • Call Centre Support
  • Social Media Assistant
  • Remote Team Support Officer
  • Sales and Admin Coordinator

💡 Why Futra?

  • ✔ Practical, career-ready skills
  • ✔ Templates and tools for every module
  • ✔ Flexible, online access
  • ✔ Certificate of Completion
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