Sales and Customer Experience Excellence Certification

✅ Accountability & Goal Setting

• Take ownership of performance
• Set and achieve SMART goals
• Foster a results-driven team culture

✅ Professional Business Writing

• Write compelling emails, reports, and proposals
• Master spelling, grammar, and sentence flow
• Apply proofreading and peer feedback tools

✅ Customer Service Excellence

• Handle customers across multiple channels
• Manage tough situations and delight clients
• Build long-term loyalty with communication

✅ Leadership & Manager Coaching

• Equip new managers with tools
• Improve team performance through coaching
• Address challenges with clarity

✅ Negotiation Skills

• Understand WATNA, BATNA, ZOPA, WAP
• Negotiate confidently in tough scenarios
• Resolve conflict with win-win solutions

✅ Sales & Social Media Marketing

• Prepare, pitch, and close with confidence
• Use digital tools & platforms strategically
• Track goals and marketing campaigns

✅ Confidence & Assertiveness

• Strengthen presence in tough situations
• Communicate assertively
• Build self-belief and uplift others

✅ Time Management & Productivity

• Eliminate procrastination
• Master time-blocking and scheduling
• Maintain focus and balance

✅ Creativity & Innovation

• Break through mental blocks
• Lead creative brainstorming
• Build a culture of innovation

• Workplace Accountability Mastery Program
• Business Writing Excellence
• Exceptional Customer Service
• Executive and Personal Assistance Mastery
• Fundamentals of Successful Sales
• Foundations of Modern Marketing

• Advanced Strategies in Social Media Marketing
• Empowering Assertiveness and Self-Confidence
• Creative Minds Unleashed – Out-of-the-Box Thinking
• Setting Goals and Achieving Success
• Advanced Negotiation Skills for Win-Win Solutions
• Mastery of Managerial Excellence & Team Leadership